Terms of Service

1. Eligibility

The App is for restaurants and businesses, for users aged 16 or older. If you register on behalf of a business, you confirm you have authority to bind that business to these terms.

The App is a shopping list and memory tool; it is not accounting, point-of-sale or inventory software with legal or tax effect.

2. Accounts and security

You are responsible for keeping your password, verification codes, invite codes and signed-in devices secure, and for all activity under your account. Any action taken with valid sign-in credentials is treated as taken by you.

Owners are responsible for the members they invite, the permissions they grant and removing access for people who no longer work for them. Anyone who receives an invite code can join; share codes only with the intended person.

If your phone is lost or you suspect your account is compromised, change your password, remove the affected members and notify support@pupo.vn immediately. Until we receive your notice, all activity under the account remains your responsibility.

PUPO SOFT is not responsible for any loss or damage arising from lost, stolen or infected devices; passwords, verification codes or invite codes that are disclosed or shared; your email account being taken over; or the actions of members you invited. We will never ask for your password or verification codes.

3. Your content

Data you enter belongs to you. You grant PUPO SOFT the right to store, copy, process and display it as needed to provide, maintain and improve the App, and to use aggregated, de-identified data for these purposes, including after you stop using the App.

You confirm that you have the right to enter information about suppliers, staff and other people into the App, and you are responsible for its accuracy and legality.

Keep your own copies of important records. We are not responsible for data lost because you or your members deleted or edited it, or because you deleted your account.

4. Suggestions, prices and AI features

Purchase suggestions, reminders, price alerts and search results are generated automatically and may be wrong, incomplete or unsuitable. Prices shown are the prices you recorded, not market prices.

You are solely responsible for checking and deciding what to buy, how much, at what price and from whom. PUPO SOFT is not liable for business decisions or losses resulting from reliance on these features.

5. Paid plans, trials and payments

The App has free features and may offer a paid plan (Premium). Plan contents, prices and trial periods are shown in the App or on the app store at the time of purchase.

In-app purchases are processed by the Apple App Store or Google Play; subscriptions renew automatically until you cancel in your store account settings. Refunds are governed by Apple or Google policies; PUPO SOFT does not directly refund store purchases.

We may change prices or plan contents, move features between free and paid plans, or end trial offers, with advance notice for changes that affect a plan you are paying for.

6. Acceptable use

Do not use the App unlawfully; collect other people data without authorization; probe, attack, overload or gain unauthorized access to our systems; copy, reverse engineer, modify or resell the App; or use automated tools to extract data.

We may suspend or terminate accounts that violate these terms, with or without notice, to protect our systems and other users.

7. Intellectual property

The App, its source code, design, trademarks and the content we create belong to PUPO SOFT. You receive a limited, non-exclusive, non-transferable, revocable license to use the App for your own business under these terms.

8. Third-party services and app stores

The App relies on third-party services (server infrastructure, push notifications, email, artificial intelligence, app stores) that operate under their own terms as updated from time to time; we are not responsible for their interruptions or changes.

These terms are between you and PUPO SOFT, not Apple or Google. Apple and Google have no obligation to maintain or support the App or to handle claims relating to it. You must also comply with the terms of the store you downloaded the App from.

9. Disclaimer of warranties

The App is provided "as is" and "as available". To the maximum extent permitted by law, PUPO SOFT disclaims all warranties, express or implied, including that the App will be uninterrupted, error-free or fit for a particular purpose, or that suggestions, prices or search results are accurate.

We may maintain, update, change or discontinue any part of the App. If we discontinue the App entirely, we will give advance notice so you have time to save your data.

10. Limitation of liability

To the maximum extent permitted by law, PUPO SOFT is not liable for any indirect, incidental, special or consequential damages, including lost profits, lost revenue, lost data, lost business opportunities, or goods bought in excess, short or at the wrong price.

PUPO SOFT total liability for all claims relating to the App will not exceed the amount you paid PUPO SOFT for the App in the 12 months before the event giving rise to the claim. For users of the free plan, we have no liability for monetary damages.

These limits do not apply where the law does not allow them, such as damage caused by our willful misconduct.

11. Indemnification

You agree to indemnify PUPO SOFT against any claims, damages and costs (including reasonable legal fees) arising from your breach of these terms, your violation of law, or data you enter into the App that infringes the rights of others.

12. Termination

You may stop using the App and delete your account at any time in the App. Deleting your account does not cancel a subscription bought through an app store; cancel it in your Apple or Google settings.

We may suspend or terminate your access if you breach these terms, if required by authorities, or if we discontinue the App. Sections on your content, disclaimers, limitation of liability, indemnification and governing law survive termination.

13. Changes to these terms

We may update these terms and post them here with a new date; material changes will be announced in the App. Continuing to use the App after the effective date means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of Vietnam. Disputes will first be resolved through negotiation; if not resolved within 30 days, they will be brought before the competent People Court in Ho Chi Minh City, unless mandatory law requires another venue.

If any part of these terms is held invalid, the rest remains in effect. Our failure to enforce a right is not a waiver of that right.

Contact: support@pupo.vn.